Patient Accounts & Billing

Our Goal

The goal of the patient accounts department is to help patients file and receive insurance benefits for their ambulance service in the most efficient manner possible.  We understand that TRAA’s paramedics are most concerned with care of patients at the time of their transport and that obtaining all information necessary for accurate billing may not be available at the time of transport.  We will make every reasonable effort possible to obtain all necessary information for appropriate billing and timely reimbursement, however, payment for services is ultimately the patient or their responsible party’s responsibility.

Patient Account Department Hours & Contact Information

Monday – Friday
8:00 a.m. until 4:30 p.m.
(except City of Fort Wayne Holidays)

Telephone: (260) 420-6500
Fax: (260) 422-3381
Directions to our Offices

Frequently Asked Questions

Bills are sent to patients after service has been rendered and periodically until the account balance is zero. If you receive a bill and are not sure if we have accurate billing information, please call the TRAA Patient Accounts Department at 260-420-6500 as soon as you receive your first bill to verify your insurance information with us.

Here is some of the Information we need for proper billing of Medicare, Medicaid and private insurance:

  • the patient and responsible party’s complete name
  • the patient and responsible party’s date of birth
  • the patient and responsible party’s complete address
  • the patient’s insurance company’s name
  • the patient’s insurance company’s complete address
  • the insurance policy number (for private insurance), Medicare or Medicaid number the insurance group number (for private insurance)

Remember, we cannot bill appropriately without your help. Assuring accurate information for billing ensures timely reimbursement from your insurance.

Medicare has specific coverage requirements for ambulance service. Please refer to our Medicare page for specific information for Medicare beneficiaries.

TRAA will make every effort to help you file your private insurance to receive reimbursement, but TRAA’s bill is ultimately the responsibility of the patient or the patient’s responsible party. If your insurance does not pay in a timely manner, you will be required to pay your bill and TRAA will refund you if we receive payment from your insurance. Denial of payment by your insurance company does not relieve you of your responsibility to pay TRAA’s bill for services you received.

Please note that some insurance companies will send payment to the patient and not to TRAA. It is the patient or responsible party’s responsibility to pay TRAA.

We understand that you may have difficulty paying all or part your bill. The worst thing you can do is ignore it though. Ignoring ambulance bills, just like ignoring your doctor’s or hospital’s bill can cause your account to go to collection agencies and harm your future credit. We will try to help find a solution, but we can’t help you if you don’t call us. We may be able to set you up on a monthly payment plan, or you may qualify to have your bill written-off. To qualify for a complete write-off or a monthly payment plan, you will be asked to complete a financial questionaire to help us determine your need. If you do not answer all questions on the financial questionnaire, or if you refuse to complete it, we will not be able to consider any reductions due to financial hardship.

We were there when you needed us, but to continue to be there, we must be paid to pay our bills as well. Your assistance in helping us help you is vital. Depending on the help you request, TRAA may require that you complete a financial questionnaire to demonstrate a financial hardship. Refusing to complete the questionnaire or giving incomplete information severely limits our ability to evaluate your need for assistance and possibly provide the assistance you request.

Would you like to limit your financial worry up front? To have the peace of mind that you can control how much you may have to pay out of your own pocket, we encourage you to consider our LifeCare membership program. For more information on LifeCare and how it can help, click here.